Last Updated: 07/08/2017
1. Introduction
Welcome to PMD Group of Companies. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read the following carefully.
2. Services
PMD Group of Companies offers a range of services, including but not limited to hosting, Microsoft 365 subscriptions, and more.
2.1 Hosting Services
2.1.1 Server Resources
PMD Group of Companies will allocate server resources as agreed upon in the service agreement. Customers are responsible for ensuring their resource usage complies with the agreed limits.
2.1.2 Downtime and Maintenance
Scheduled maintenance will be communicated in advance. In the event of unscheduled downtime, PMD Group of Companies will make reasonable efforts to restore services promptly.
2.2 Microsoft 365 Subscriptions
2.2.1 License Allocation
Customers will be provided with the agreed-upon number of Microsoft 365 licenses. Additional licenses may be requested and subject to additional charges.
2.2.2 Support and Updates
PMD Group of Companies will provide technical support and ensure that Microsoft 365 subscriptions receive necessary updates and patches.
2.3 Additional Services
2.3.1 Consultation and Customization
Upon request, PMD Group of Companies may provide consultation and customization services. Terms and fees for these additional services will be outlined in separate agreements.
2.3.2 Third-Party Integrations
PMD Group of Companies may integrate third-party services at the customer’s request. Any costs associated with third-party services will be communicated and agreed upon before implementation.
2.4 Security
2.4.1 Data Security
PMD Group of Companies will implement industry-standard security measures to protect customer data. Customers are responsible for safeguarding their login credentials and ensuring the security of their content.
2.4.2 Incident Response
In the event of a security incident, PMD Group of Companies will promptly investigate and take necessary actions to mitigate risks and inform affected customers.
3. Cancellation Policy
Customers have the right to cancel any service provided by PMD Group of Companies. To cancel a service, a written notice must be submitted at least 30 days before the intended cancellation date. This notice can be sent via email to Amandat@pmdms.co.za.
3.1 Notice of Cancellation
3.1.1 30 Days Notice
Customers must provide a written notice of cancellation at least 30 days before the intended cancellation date. This notice can be submitted via email.
3.2 Cancellation Process
3.2.1 Confirmation of Cancellation
Upon receiving the cancellation notice, PMD Group of Companies will acknowledge the request and provide confirmation of the cancellation details, including the effective date.
3.2.2 Termination of Services
Services will be terminated on the agreed-upon date. Customers are responsible for backing up any data before the termination date, as access to services will cease thereafter.
3.3 Early Termination
3.3.1 Early Termination Fees
Customers terminating services before the end of the agreed contract term may be subject to early termination fees. The amount will be outlined in the service agreement.
3.4 Refund Process
3.4.1 Eligibility for Refund
Refunds, if applicable, will be processed based on the terms outlined in the specific service agreement. Eligibility criteria for refunds will be clearly defined.
3.4.2 Refund Timeline
PMD Group of Companies will make reasonable efforts to process refunds within [X] days of receiving a valid refund request. Delays may occur due to external payment processing entities.
3.5 Outstanding Payments
3.5.1 Payment Obligations
Customers remain obligated to fulfill any outstanding payments for services provided up to the date of cancellation, including any early termination fees if applicable.
3.5.2 Suspension for Non-payment
Failure to settle outstanding payments within [X] days of the cancellation date may result in the suspension of services until full payment is received.
3.6 Right to Suspend or Terminate
3.6.1 Violation of Terms
PMD Group of Companies reserves the right to suspend or terminate services immediately if a customer violates any terms outlined in this agreement.
4. Payments and Fees
All payments for services are due on the agreed-upon billing cycle. Failure to make payments on time may result in the suspension or termination of services.
5. Refunds
Refunds may be provided under certain circumstances, as outlined in specific service agreements. Please refer to the respective service agreement for detailed refund policies.
6. Confidentiality
PMD Group of Companies respects the confidentiality of customer information. We will not disclose or use any confidential information for any purpose other than providing the agreed-upon services.
7. Governing Law
These terms and conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in South Africa.
8. Changes to Terms
PMD Group of Companies reserves the right to modify these terms and conditions at any time. Customers will be notified of any changes, and continued use of our services constitutes acceptance of the modified terms.
9. Contact Information
For any inquiries or concerns regarding these terms and conditions, please contact us at 012 663 2082.
10. Service Level Agreement (SLA)
PMD Group of Companies is committed to providing high-quality services. Specific service level agreements (SLAs) may be outlined in separate agreements for each service, detailing performance standards, uptime guarantees, and support response times.
11. Intellectual Property
All intellectual property rights associated with the services provided by PMD Group of Companies, including software, designs, and content, remain the property of PMD Group of Companies unless otherwise specified in writing.
12. Data Protection and Privacy
PMD Group of Companies adheres to data protection and privacy laws. Customer data will be handled in accordance with our Privacy Policy, which can be found on our website [link to privacy policy].
13. Termination of Services
PMD Group of Companies reserves the right to terminate services immediately for any violation of these terms and conditions, including non-payment, breach of confidentiality, or illegal activities. Termination will not relieve the customer of the obligation to pay for services provided up to the date of termination.
14. Force Majeure
PMD Group of Companies shall not be liable for any failure or delay in the performance of its obligations due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, or government regulations.
15. Indemnification
Customers agree to indemnify and hold PMD Group of Companies, its employees, and affiliates harmless from any claims, damages, or losses arising from the customer’s use of our services or any violation of these terms and conditions.
16. Limitation of Liability
PMD Group of Companies shall not be liable for any direct, indirect, incidental, special, or consequential damages, including loss of profits, arising out of the use or inability to use our services.
17. Entire Agreement
These terms and conditions constitute the entire agreement between PMD Group of Companies and the customer, superseding any prior agreements, oral or written, relating to the subject matter herein.
18. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.